Who we’re looking for

You’ll have a positive attitude, bags of energy and always be keen to learn. Above all, you’ll be a team player who is passionate about helping colleagues and customers. You’ll also:

  • Want to start a career and grow with 2degrees
  • Have face-to-face or phone-based customer service experience
  • Be able to communicate clearly and manage challenging customers
  • Be comfortable in a highly regulated and KPI-driven environment
  • Have a clear understanding of sales – upselling and cross selling specifically

A day in the life of a Customer Care Specialist

So much can happen during a standard 8 hour shift – for a start, you’ll be speaking to up to 40 customers! You’ll be talking to Prepay, Pay Monthly, Broadband and Business customers about the huge range of products and services that 2degrees offers, so there’s heaps to sink your teeth into.

Don’t worry though, you’ll soon become an expert in our customer relationship and billing management software, which will make providing services and answering queries a breeze.

As a seasoned customer service representative, you don’t need us to tell you that sometimes you’ll get an upset or impatient caller. But you’ll know that when you use your common sense and empathy, it’s possible to turn the conversation into a positive one and find a fair solution.

It’s not all phone calls either! We’ll show you how to use our social media and email channels to cross-sell products and retain happy customers.

Fancy working from the comfort of your own home? Great! We are currently implementing a balance of office and home based work schedules, giving you more freedom to do what you love. Having a private space in your home that can fit a desk and office chair will be super useful. You’ll also need a stable internet connection – we can chat to you more about this further down the line, but handy for you to know.

Best of all, you’ll be part of an inclusive and supportive team, who are passionate about what they do. You’ll be encouraged, you’ll be recognised and you’ll be rewarded.

 

Ready to join us in the Fight for Fair?